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Our Awesome Travels

Our Awesome Travels
Taken In Quartzsite Arizona Dec 7th 2015

Friday, November 01, 2013

Fantastic Fan Amazing customer service and a cool sunny day.

Where are we today ?
         Lotsa rain yesterday but no major storms here, so all is good. This morning clear skies and sunshine, loving this weather! Morning walkabouts, enjoyed the sunrise, sunshine, wonderful colors of the fall leaves, deer wandering about the campsites and the Canada Geese honking their morning departure for the southern climates. 
the Canada Geese heading south
nice sunrise
a few deer here too
         The other day when we pulled in it was hot and our Fantastic Fan was not working. Vent opened fine but the fan would not start, no way, no how. Hmmmm need to look into this problem.
         Yesterday was rainy and cold and had other stuff to do, but this morning I gonna check things out. First of all removed the inside covers and the fan blade, then started to check things. First the fuse, its ok. Then with my tester checked other connections, we have power. Hmm looks like the resistor before the three speed switch is not working (kind of black and burnt too). So disconnected that wire and bypassed the resistor and guess what the fan works! Yippee! But the down side is now it only works on high speed, so need a new resistor.
need this tiny part
back together for now and working
         Once I established the problem with our Fantastic Fan I researched and found that Fantastic Vent company had been sold to Atwood in 2010. They manufacture many RV parts. You can Click their link here.  I sent out an email out to them requesting where I could purchase the part I needed, and received this reply below about one hour later.

"George,
Thank you for contacting us. Simply provide a mailing address and we'll send a speed switch (k1030-05) at no charge.
Best regards,
Technical CSR
Fan-Tastic Vent"

        About five more emails today back and forth and everything is set up, our part should bet in Grove Oklahoma next week when we arrive.
        Now is that good customer service or what? Just like we have had from the Fantastic Vent Company in the past. We established a place where we will be in about a week or so, sent back the address and the part will be there when we get there. Looks like the Fantastic Fan company has not lost their impeccable customer service that they have been famous for in the past even with a new company taken over. They sure have a great product and will continue to recommend them to every one we meet.

         That project taken care of next I want wash our  coach, problem no vehicle washing in this resort. But I can get around that. Yesterdays rain supplied us with lots of rain water, (supper soft water too). So with 4 pails full I made my own "Solution" that other rv'ers spend a lot of money to purchase, its a waterless washing spray. Rain water and a wet and dry cloth I can bring our coach to a brilliant shine, just by taking the dirt off a nice shinny waxed coach underneath. 
MY SOLUTION
before on left and after on the right
         Now by the time this was done, think it was time to enjoy our books on a sunny afternoon, only about 60f but real nice in the sun.
a nice sunny spot to read
         With such a great day had to fire up our Weber Q 100 again a grill a tasty rib eye steak we picked up yesterday on sale, baked potato, mushrooms, peas, carrots and onions.
Our Weber does it all
sure was tasty!
         Now how was that for a fun, productive day and pretty decent weather here on Missouri?
         Thanks for stopping by and remember if you have an RV, be sure that you use your Fantastic Fan Vent and remember their customer service is still as good as ever.
Posted by George, a.k.a. "The Weber "Q" Man of Blogland" according to Rick Doyle. 
 Check out the map below to see where we have been this Winter
View Winter 2013-14 in a larger map

22 comments:

  1. Great news on the fan, bet you're relieved not only to get the part but get it for free! :c)

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    Replies
    1. Quick service and free was a real bonus !

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  2. I agree, great customer service....we are still in limbo with our fan but have made a decision, much more expensive that your solution but it works for us in our circumstances.

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    Replies
    1. That's good at least you have a solution, gotta have our fans working.

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  3. Can't beat a good ribeye steak, especially grilled.

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    Replies
    1. It sure did hit the spot so tender and juicy.

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  4. Great customer service sure stands out. We all like dealing with companies who offer it.

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    Replies
    1. It's that kind of service that makes for an outstanding company.

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  5. Usually when you hear of one company swallowing up another, it's not good news. Kind of neat that the Fantastic Fan folks are still pretty fantastic.
    Nice going.

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    Replies
    1. I had read that service was no more, but research led me to Atwood and looks like they are keeping the companies excellent reputation.

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  6. Great customer service from Fantastic Fan/ATWOOD, indeed. Not too often we encounter that anymore.

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    Replies
    1. Just have to spread the word that they are still Fantastic!

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  7. Beautiful fall colours! The sunset!
    We had lots of rainwater yesterday, maybe I should have gathered some to do windows. Lots of saltspray on them today. Your rig truly looks shiny after...

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    Replies
    1. Always like to catch rain water when its warm enough out, so nice for cleaning.

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  8. good to know that they still stand behind the product... and free to boot!

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    Replies
    1. Excellent product and love the price too!

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  9. We made a note about the new company name. It is so nice to know there are some companies that still think the customer comes first. Good job! Love the price.

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    Replies
    1. There is a lot of competition out there and a good product with good customer service does go a long way.

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  10. Had the same experience with them a few years ago, really fantastic service!

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    Replies
    1. New company owners and same great service!

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  11. I'm in awe at how clean your fan looks. good job

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    Replies
    1. Easy to clean if you follow my instructions, can send the to you if you like!

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